OkRx Privacy Policy

Last Revised: Sept 16th, 2019


OkRx is a web-based portal designed to help individuals and their caregivers obtain reimbursement for medications, devices and procedures. The OkRx web portal is operated by Leven System Inc (“Leven”, “we”, “us”, ”our”) a corporation based in Mississauga, Ontario, Canada. OkRx is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. Our privacy philosophy is based on principles found in the Personal Information Protection and Electronic Documents Act (PIPEDA). We want you to be clear how we collect or use personal information and the ways in which we protect this information. By using this website, you accept the privacy practices presented in this Privacy Policy. We encourage you to read this Privacy Policy in full to understand our privacy practices before using this website or submitting any personal information.


This Statement of Privacy (or Privacy Policy) applies to the OkRx website (https://okrx.ca) and its subdomains, and governs data collection and usage. By using the OkRx website, you Consent to the data practices described in this statement.


When you use this website, we may collect personally identifiable information including but not limited to:

These technologies are used to analyze trends and gather demographic information about our users. We may receive reports based on the use of these technologies by companies such as Google Analytics on an individual as well as aggregated basis.


The main type of information we hold about you and protect is health and financial.

Health information includes, medications, symptoms, treatments, and procedures. We get some of this information directly from you, when you register with us and when you enter information into the OkRx web portal, and we get some information from our mutual healthcare providers if they also elect to use the OkRx web portal.

Financial information includes insurance plan information, the costs of any medication, medical device or procedure that has been prescribed. To access some services or programs you may be required to provide information about income, the income of family members and/or household, dependants, costs of living, any costs associated with costs of medications, medical devices or procedures that have been prescribed. If you or your healthcare professionals elect to use the OkRx web portal to facilitate your enrolment and ongoing communication with these services or program, we will collect this information

Any correspondence we receive from you may be uploaded electronically to your OkRx record.

We retain recordings of our consultations with you, so that we can ensure high quality care is provided to you, and, with your Consent, these recordings are held securely in accordance with our retention policy.

We may also hold information about you and your health from other apps, devices and services you have given your Consent to that data being shared with us. Examples include connecting to our App through a smart watch.


We may only use the information collected for purposes such as:


OkRx will disclose your personal information, without notice,only if required to do so by law or in the good faith belief that such action is necessary to


The OkRx web portal will obtain your Consent to share information as described below:

OkRx does not sell any information that may identify you to third parties.


OkRx does not store personal health data on your computer or mobile device (you may elect to download information to your device from time to time but this is not required for the OkRx web portal to work). We store all your personal information on secure servers.

OkRx has established appropriate physical, electronic and administrative safeguards to protect the information we collect from or about our users. We restrict access of personal information to only Leven employees, contractors and agents who need to know that information to provide you service, and who are subject to strict contractual confidentiality obligations.

We will protect personal information stored on the website from unauthorized access using virtual machine servers and cloud based services with bank-grade encryption and security levels (e.g., firewalls), as well as carefully developed security procedures and practices. We use recognized industry safeguards to protect personal information from unauthorized access, loss, misuse and unauthorized alteration. Every effort is taken to ensure that no one else will see or obtain your personal data. Complete confidentiality and security however is not yet guaranteed over the Internet. Internet use and communication is subject to interception, loss and alteration. You acknowledge and agree that Leven Systems shall not be responsible for any damages you may suffer as a result of the transmission of personal information over the Internet, and that any and all communications will be at your own risk.

If you have any questions about security or have reason to believe that your interaction with us is not secure, you may contact our Privacy Officer us by email: [email protected]

or mail:

Leven Systems
ATTN: Privacy Officer
2360 Bristol Circle
Oakville, Ontario

All such inquiries and complaints will be treated as strictly confidential.

How You Can Protect Your Information To keep your data protected, you should make sure you have a strong password, change your password frequently and keep your password safe. You must also ensure you logout after you finish using the web-portal each time. The OkRx portal stores and presents information on your most recent login and tracks who has viewed your data. If you have any concerns, contact us at [email protected]


This website may include seals, buttons and content links to other companies (for example; Facebook, LinkedIn, Twitter, and YouTube). These features may collect your IP address, which page you are visiting on this website, and may set a cookie to enable the feature to function properly. When you use a link to go from ours website to another website, our Privacy Notice is no longer in effect and you will be subject to the policies of other company. We encourage you to read the privacy notice of each website you visit.

At times you may choose to connect your accounts with other app providers (such as a social media) to your account with us. If you choose to do this, we will receive limited information about you from that provider and their app such as your email address, name, and other sign-up related details.


We will occasionally update this Privacy Policy to reflect company and customer feedback. When doing so, Leven will always inform you 30 days prior to its effective date and will post the changes online to our website. Leven encourages you to periodically review this Statement to be informed of how we are protecting your information.


If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information or our web-based portal, please contact us at: [email protected]

You may also write to us at:

Leven Systems
ATTN: Privacy Officer
2360 Bristol Circle
Oakville, Ontario